<h3 id="where-do-you-ship"><strong><span style="font-family: Georgia,serif;">Where do you ship?</span></strong></h3><p><span style="font-family: Georgia,serif;">We will ship to anywhere in the US, and New Zealand. &#xA0;If you&apos;re in Canada, visit&#xA0;</span><a href="https://jpsmgolf.com/collections/cart-tek-trolleys" target="_blank" rel="noopener noreferrer"></a><span style="font-family: Georgia,serif;"><a href="https://jpsmgolf.com/collections/cart-tek-trolleys" rel="noopener noreferrer" target="_blank">JPSMgolf.com</a></span></p><p><span style="font-family: Georgia,serif;"><br></span></p><h3 id="how-long-does-shipping-take"><span style="font-family: Georgia,serif;"><strong>How long does shipping take?</strong></span></h3><p id="isPasted" style="box-sizing: inherit; margin: 0px 0px 1em; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 300; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: &quot;DIN Neuzeit Grotesk&quot;, sans-serif; vertical-align: baseline; color: rgb(99, 115, 129); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Georgia, serif; font-size: 16px;">Cart Tek Ships orders via FedEx Ground, FedEx Express and USPS depending on the products being shipped. All of our products that contain lithium ion batteries must be shipped via FedEx Ground. Here is a shipping map to give you an idea of delivery time.</span></p><p style="box-sizing: inherit; margin: 0px 0px 1em; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 300; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: &quot;DIN Neuzeit Grotesk&quot;, sans-serif; vertical-align: baseline; color: rgb(99, 115, 129); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img data-fr-image-pasted="true" src="https://cdn.shopify.com/s/files/1/0348/6164/5956/files/1541458919672_large.png?v=1584039148" alt id="isPasted" class="fr-fic fr-dii"><span style="font-family: Georgia,serif;"><br></span></p><h3 id="how-do-i-track-my-order"><span style="font-family: Georgia,serif;"><strong>How do I track my order?</strong></span></h3><p><br></p><p>You should have received a tracking e-mail from us when the order has shipped. &#xA0;This tracking e-mail will have all of your shipping details. &#xA0;If you do not see a tracking e-mail, please check your junk mail. &#xA0;</p>

Shipping

<h3 id="return-and-refund-policy"><strong>Return and refund policy</strong></h3><p id="isPasted" style="box-sizing: inherit; margin: 0px 0px 1em; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 300; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: &quot;DIN Neuzeit Grotesk&quot;, sans-serif; vertical-align: baseline; color: rgb(99, 115, 129); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Within 30 days of purchase, if a customer has a change of mind the cart can only be returned to Cart Tek providing:</p><ul style="box-sizing: inherit; margin: 1em; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 300; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: &quot;DIN Neuzeit Grotesk&quot;, sans-serif; vertical-align: baseline; list-style: none; margin-inline-start: 2em; color: rgb(99, 115, 129); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline; list-style: outside disc;">The cart is completely unused and brand new</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline; list-style: outside disc;">It is in original packaging</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline; list-style: outside disc;">A return authority is obtained from sales@carttek.com</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline; list-style: outside disc;">Owner will receive a refund upon receipt of goods, minus shipping costs and applicable fees</li></ul><p style="box-sizing: inherit; margin: 0px 0px 1em; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 300; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: &quot;DIN Neuzeit Grotesk&quot;, sans-serif; vertical-align: baseline; color: rgb(99, 115, 129); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Within 30 days of purchase, the owners can return a used cart to Cart Tek providing:</p><ul style="box-sizing: inherit; margin: 1em; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 300; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: &quot;DIN Neuzeit Grotesk&quot;, sans-serif; vertical-align: baseline; list-style: none; margin-inline-start: 2em; color: rgb(99, 115, 129); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline; list-style: outside disc;">A return authority is obtained from sales@carttek.com</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline; list-style: outside disc;">It is in the original packaging</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline; list-style: outside disc;">Owner will receive a refund upon receipt of goods, minus shipping costs and applicable fees</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline; list-style: outside disc;">20% restocking fee applies <em style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-style: italic; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit; vertical-align: baseline;">(off the full retail price)</em></li></ul><p><br></p>

Returns & exchanges

Information about order changes and cancellations.

<h3 id="can-i-change-my-order"><strong>Can I change my order?</strong></h3><p>If your order has not shipped, we can modify the order.&#xA0;&#xA0;<span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Contact us at 541-633-4308 to modify your order.</span></p><p><br></p><h3 id="can-i-cancel-my-order"><strong>Can I cancel my order?</strong></h3><p>If the order has not shipped out, we can cancel the order. &#xA0;Contact us at 541-633-4308 to cancel.&#xA0;&#xA0;</p>

Changes & cancellations

<h3 id="which-payment-types-do-you-accept"><strong>Which payment types do you accept?</strong></h3><p>All major credit cards and PayPal, Affirm, Apple Pay, Google Pay, ShopPay, etc.&#xA0;</p><p><br></p><h3 id="do-you-offer-buy-now-pay-later"><strong>Do you offer Buy Now Pay Later?</strong></h3><p>Yes, we use Shopify Installments, powered through Affirm. &#xA0; There is also PayPal payments as well. &#xA0;</p><p><br></p><h3 id="do-you-offer-layby--lay-away"><strong>Do you offer Layby / Lay away?</strong></h3><p>No</p><p><br></p><h3 id="how-long-should-a-refund-take-to-reach-me"><strong>How long should a refund take to reach me?</strong></h3><p>Refunds are usually processed in 1-2 business days. &#xA0;Some banks take 3-5 business days to process the amounts on their end. &#xA0;</p>

Payment

<h3 id="do-you-offer-gift-cards"><strong>Do you offer gift cards?</strong></h3><p>Yes we offer gift cards: &#xA0;<a href="https://www.carttek.com/products/cart-tek-gift-card" id="isPasted">https://www.carttek.com/products/cart-tek-gift-card</a></p><p><br></p><h3 id="how-long-are-gift-cards-valid-for"><strong>How long are gift cards valid for?</strong></h3><p>5 Years from date of purchase</p><p><br></p><h3 id="can-i-exchange-a-gift-card-for-cash"><strong>Can I exchange a gift card for cash?</strong></h3><p>No, gift cards are for use at our website or instore only. &#xA0;No Cash Back option. &#xA0;</p>

Gift cards

We have a 30-day satisfaction guarantee.  For further details see our return policy page.

<p id="isPasted">We have a 30-day satisfaction guarantee. &#xA0;For further details see our <a href="https://www.carttek.com/pages/return-policy" rel="noopener noreferrer" target="_blank">return policy page</a>.</p>

What is your satisfaction guarantee?

You can register your caddy on our warranty registration page.

<p id="isPasted">You can register your caddy on our <a href="https://cart-tek.myshopify.com/pages/warranty-registration" rel="noopener noreferrer" target="_blank">warranty registration page</a>.</p>

I bought my cart on another website. Where do I register for my warranty?

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Cart Tek

Information about shipping, delivery and ordering from us.

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