At Cart Tek, we stand behind the quality of our products and are committed to ensuring your complete satisfaction with every purchase. Our warranty policy is designed to provide you with peace of mind and support when you need it. This warranty policy outlines the terms and conditions under which Cart Tek offers warranty coverage.&#xA0;Warranty Coverage: Cart Tek warranty covers manufacturing defects outside of normal wear and tear. All warranties are from Original Date of Purchase.Warranty Timeframes: 30 Day Warranty: Demo Carts 90 Day Warranty: All Accessories 1-Year Warranty: Golf Bags, Yellowstone Carts 2-Year Warranty: Batteries, and the following cart models: 1500V3, Galaxy Titan, GRi-975Li, FORMULA Remote.Warranty Service: Should you find your item to be defective within the warranty period, we are committed to providing excellent customer service. Our warranty service includes:<ol><li>Free Repair Service: &#xA0;We will repair your product free of charge, assuming the issue falls within the warranty coverage.</li><li>Replacement: &#xA0;If your product is deemed non-repairable and your warranty is valid within the time frame above, we would be happy to send you a new item as a replacement.</li></ol>Please note that it is the customer&apos;s responsibility to provide their own packaging for returning the item.Cart Tek&#x2019;s&#xA0;warranty does not cover shipping costs.Warranty Exclusions:<ul><li>Any alteration performed by non-authorized people or companies.</li><li>Problems that result from external causes such as accidents, abuse, or other actions or events beyond our reasonable control.</li><li>Fitting of parts or accessories not recommended by Cart Tek.</li><li>Any damage caused by continued operation of the product after it is known to be defective.</li><li>Damage to the seat and/or seat support bracket on the unit.</li><li>Damage caused by partial or complete ingress of water into motor/gearbox and other major components.</li><li>Damage caused by the unit being driven into bunkers, other course hazards or clubhouse and carpark hazards.</li><li>Damage caused by golf balls, golf clubs, or other golf carts or automobiles.</li><li>Application of external force to any part of the unit or battery.</li><li>Fusion of motor or electronics through overload or continual stationary operation. All implied warranties [save those preserved by statute] are excluded. Liability for consequential damages under any and all warranties are excluded to the extent exclusion is permitted by law.</li></ul>The following events are not covered under warranty:<ul><li>Normal wear and tear; (e.g. tires, grips, bag rests, paintwork, battery performance, axles threads, charging ports on batteries and remotes, screen glass etc.)</li><li>Minor cosmetic defects which bear no effect on the operation of the unit and are considered by the manufacturer to be within the accepted standards. Examples for golf bags: rips, tears, abrasions, staining, fading, misuse, or neglect.</li><li>All implied warranties [save those preserved by statute] are excluded. Liability for consequential damages under any and all warranties are excluded to the extent exclusion is permitted by law.</li></ul>Additional InformationParts Installed During Warranty Warranty coverage for components installed during a units warranty period shall consist of the duration of the models warranty period, provided the warranty installation is performed by Cart Tek, an authorized service center or the owner on approval.&#xA0;Special Note On&#xA0;Water Damaged CaddiesIn the event of submersion in water (partial or full) of a motorized caddy; Cart Tek advises the complete write-off of your caddy.The cost of replacing the water-damaged components (including labor) commonly exceeds the price of a replacement caddy.If you elect to purchase replacement components, i.e. motors, gearbox, motor controller and electronics, we advise the replacement of ALL components simultaneously. Replacing individual components on a water-damaged caddy poses a higher risk of future failure of other components and therefore these parts&#xA0;will not be covered under warranty.Please note that&#xA0;Cart Tek&#xA0;does not warrant water-damaged batteries and, due to fire risk, under no circumstances should they continue to be used.Any replacement parts purchased in effort to repair a water damaged caddy cannot be guaranteed and all sales are final.How to Obtain Warranty Service<ol><li>Send an email to <a href="mailto:sales@carttek.com">sales@carttek.com</a> with the subject line: &#x201C;Warranty Claim&#x201D;</li><li>Include the following information in your email:</li></ol><ul><li>First and last name</li><li>Email address</li><li>Phone number</li><li>Product being returned</li><li>Reason for warranty claim</li><li>Cart Tek order number - If your item was purchased through a retailer or club, please - provide us with a photo of your receipt</li><li>Photo/video clearly showing the warranty issue</li><li>Shipping address for the return or replacement</li></ul>1. Shipping Costs:<ul><li>Customers are responsible for shipping costs for returning the defective product to Cart Tek for inspection.</li><li>Cart Tek will cover return shipping costs to the customer if a warranty is approved.</li></ul>2. Legal Rights:<ul><li>This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.</li></ul>Contact InformationFor more information or to initiate a warranty claim, please contact us:<ul><li>Email: <a href="mailto:sales@carttek.com">sales@carttek.com</a></li><li>Phone: 541-633-4308</li><li>Business Hours: Monday &#x2013; Friday, 9:00 AM PST to 4:30 PM PST</li></ul>We value your trust and confidence in Cart Tek and are committed to providing you with the highest quality products and customer service.

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