Contact & Service

Need help with your Cart Tek caddy? We’ve got you.

Start here (most common fixes)

Before submitting a request, these articles solve most issues in a few minutes:

• Cart won’t turn on (no lights / no power)

• Battery won’t charge / charging questions

• Remote not working / pairing

• Cart drifting or slow turning

• Manuals & downloads

Contact Support (fastest)

Use our support form to report an issue — it’s the quickest way to get help because you can attach photos/videos right away:

Contact Support / Report an Issue:
https://carttek.gorgias.help/en-US/contact

Order self-service (track, cancel, returns)

If you’re looking to track an order, request a return, or cancel an order, use our Order Portal (sign-in required):

Order Portal:
https://carttek.gorgias.help/en-US/ssp/login

Sales & product questions

Buying advice, model comparisons, or bulk/fleet inquiries:

Email sales: [email protected]

To get the fastest help, include this info

The more details you include up front, the fewer back-and-forth emails we’ll need.

1) Your cart details

• Model (FORMULA / 1500 V3 / GRi-1500Li / Yellowstone / 975 / Galaxy Titan)

• Approximate purchase year

• Serial number (if available)

• Order number (if purchased from Cart Tek)

2) What’s happening

• What you expected it to do

• What it’s doing instead

• When it started (first use / after storage / after travel / after rain)

3) Photos (very helpful)

Please attach clear photos of:

• The handle/control area

• The battery connection (battery + cart-side connector)

• The rear axle/wheels (both sides)

4) A short video (best possible)

A 10–20 second phone video usually gets the fastest solution. Please show:

• The cart powering on (or attempting to)

• What happens when you press forward / use the remote

• The wheels while you attempt to drive

5) If it’s a power/battery issue (optional)

If you have a multimeter, include your battery voltage reading.

Important note about water exposure

If the cart or battery was exposed to water/heavy rain:
Do not charge the battery.  See page: Water Exposure

Typical response time

We typically respond within 1–2 business days (often sooner). During peak season, response times may be a bit longer — sending the info above helps us resolve your issue faster.